Returns and Exchanges Policy

Returns & exchanges accepted

In principle, we do not accept returns or exchanges after payment has been completed; please confirm your selection before purchasing. However, if there are defective items or shipping errors despite our thorough inspection of all products, please contact us via email at [hsesame@163.com]. We can process returns or exchanges for incomplete orders.

Returns & exchanges process

1.Please contact our customer serviceteam within the specified time andprovide order information and thereasons for return or exchange.

2.We will review within 48 hours afterreceiving the application to confirmwhether the return and exchangeconditions are met.